Terms & Conditions

 

Handmade Products
All items in our shop are handmade with care. Because of the custom and handcrafted nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Exception — Our Mistake
The only exception to our “all sales are final” policy is if we make an error with your order (such as incorrect personalization, wrong item, or wrong size). In these cases, we will gladly offer a replacement or refund. Proof is required, such as clear photos of the item and packaging, so we can verify the mistake.

Order Accuracy
Please review all order details carefully before checkout. This includes names, dates, colors, sizes, and any custom text. We create each item based on the information provided at the time of purchase.

Shipping & Delivery
Once an order has been shipped, it becomes the responsibility of the postal carrier. We are not responsible for packages marked as “delivered” but not received, packages lost due to incorrect addresses entered at checkout, or delays caused by the carrier.

Damaged Items
If your item arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will review the issue and determine the appropriate next steps.

Processing Times
Processing times vary depending on the product. Please refer to the product description for current turnaround times. Shipping time is separate from processing time.

By placing an order, you agree to these Terms & Conditions.